Natra Bintan, a Tribute Portfolio Resort

In terms of food, the quality of what I ordered was great, the taste never disappointed. The best part was the dependable buggy service, which was efficient. They even offered buggy service as courtesy to link with the adjacent resort. The employee staff is what impressed me the most – employees were all friendly staff who were quite accommodating. Their attitude to help and assist did add to the general experience.

We travelled to Bintan with our 3 kids, and another family and their 2 kids, and we all had a great time. We were genuinely shocked at how beautiful the lagoon (Treasure Bay) looked from the hotel and that it looked exactly like the pictures. We had expected to be disappointed because we assumed the photos must have been heavily Photoshopped, but we were blown away by the aesthetic. The resort is simply gorgeous. The rooms and the lagoon were wonderful and the staff were very friendly and attentive. One of the staff (Djeremy) played snakes and ladders with my son at every meal and was amazing with him. The customer service from all of the staff was first class. We spent time in a lagoon view tent deluxe (right near the lagoon beach) and then spent our last night in one of the tents at the back of the property with the private spa pool . They were both lovely I would recommend Natra Bintan to anyone, particularly young families.

Natra Bintan, a Tribute Portfolio Resort, is an absolute gem! From the moment we arrived until our departure, we were consistently blown away by exceptional service. The staff at Natra Bintan and The Patio Restaurant deserve immense praise. Every interaction was a positive one, demonstrating their genuine care for guests and their commitment to providing personalized service. It felt like they truly knew us, anticipating our needs and going above and beyond to ensure our comfort. Their impeccable manners and respectful demeanor created a warm and welcoming atmosphere throughout the resort. The check-in and check-out processes were seamless, and the concierge was always available to answer our questions, offer recommendations, and assist with any requests. Their promptness and efficiency were truly impressive. Getting around the resort and nearby attractions was a breeze thanks to the friendly and efficient buggy drivers. This resort truly caters to everyone, making it the perfect family getaway. We highly recommend this resort. We can't wait to return!

The service is so exceptional and so welcoming!!! The staff are all so friendly and helpful. Most importantly the service is prompt and professionally. I seldom give comments for the stays in booking.com but this time I need to provide one. They even take into details like my boys birthday and gave us a small cake upon checking out once they learnt of our kids birthday. The whole stay is so pleasant and I have nothing much to complain.

The amazing, friendly and attentive staff, nothing was too much trouble and staff made you feel very special ( they even made birthday cakes for those with birthdays unasked for). The beautiful large tents were very comfortable with an outdoor (covered) bathroom. Breakfast was inclusive, extremely generous, varied and delicious. We spent so much time in the fantastic pool/ lagoon. We were a large family ( 18 months to 80 years) getting together for a special birthday and it was the perfect holiday for all ages. There were water play activities and slides on the lagoon ( extra charge) and a very good golf course nearby. Food and drinks very reasonably priced. Highly recommend the resort